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Frequently asked questions

The fun stuff, the confusing stuff - hopefully all your questions will be answered here!  Otherwise, send it to us and we'd be happy to respond.


Orders are fulfilled and shipped from BayPhoto on the west coast of the USA.  Shipping times range from 1-7 business days.  Shipping options include Standard, 2 Day and Overnight*.  Shipping is calculated at checkout based on your, order size, subtotal, physical dimensions and shipping destination.  Tracking numbers are generated and emailed to you as soon as your order ships.

*Please know that your choice of shipping method does not affect the fulfillment period (time it takes to receive, print, check and package your order) - it only affects shipping time.


USPS, UPS and FedEx handle large artwork with special care and shipment.  Large artwork over 30" on the short side, or 40" in length are considered "crate or freight" and may incur additional shipping costs to be shipped securely and safely.  Additional freight shipping fees will be included in your order total.  Please allow additional time for freight delivery times.  


APO (Army Post Office) shipping is charged at full cost and is sent via USPS.  International shipping to some destinations is possible, but we are not responsible for any import duties or taxes that might be required by your destination.  Shipping quotes are available for select international destinations - please contact us and we would be happy to provide you with a quote.  Otherwise, shipping costs are calculated automatically at checkout.


Because every order is made custom for you, all sales are finalPlease check your order carefully before placing it.  In some rare cases, you can cancel your order if it has not already gone into production.  Typically orders go into production within 24 hours of receiving your order, sometimes the same day depending on order time.  Please contact us immediately if you need to cancel your order and I will let you know if it's possible.  Thank you for your understanding!


I want you to LOVE your photographs as much as I do.  We will provide a no charge replacement for any quality issues resulting in the printing or shipping process.  We may request photos of the damage or have the order returned to us and will provide a return shipping label.  The same applies to orders damaged in shipping.  For a refund or replacement, please contact us and we are happy to assist you.


Great!  We love hearing from you.  You can fill out the contact form here, or email  I look forward to responding to your email.  Please allow 24hrs for a response during business days.  48hrs on weekends.  I strive for work/life balance.


As an independent artist, photographer and filmmaker, I stand by the quality of my work 100%.  If your order arrived damaged, or incomplete - please contact us to start your claim.  In order to create the best possible art buying experience for my customers all orders are custom printed and shipped on demand specifically for you.  For this reason, we cannot accept returns for orders placed incorrectly, or by customer mistakePlease please check your order carefully before placing it.  Thank you for your support!


We process refunds as soon as possible, on a first come first serve basis.  If your order has been approved for a refund, please allow 7-10 business days for it to be processed.


Please follow me in social media @aopila and scroll down to the footer to subscribe to my newsletter and other exclusive offers/first dibs on limited editions.  I will not spam your inbox, but I might send you the occasional trip report about a most recent adventure.

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Did your order arrive damaged? Please email immediately if your artwork arrived damaged, with your order number and a quick photo of the damage and we will begin your claim process.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All photos are printed on museum quality canvas or fine art paper to give you the highest quality artwork possible. 100% acid free, archival cotton papers mean truer colors, details and sharpness - a true museum quality appearance. *This does not apply to wood, acrylic or metal prints.


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My Website Supports Augmented Reality to Live Preview your Photo Selections

This means you can use the camera on your phone or tablet and superimpose any photograph onto a wall inside of your home or office.

To use this feature, Just look for the "Live Preview AR" button when viewing any photograph on my website!


Manage Favorites

Below, select which favorite lists you would like to save this product into.


My Website Supports Augmented Reality to Live Preview your Photo Selections

This means you can use the camera on your phone or tablet and superimpose any photograph onto a wall inside of your home or office.

To use this feature, Just look for the "Live Preview AR" button when viewing any photograph on my website!


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